Prefered Agent

Connect your customer with the best-suited representative from your team, every time.

Want your customers to feel valued? Let them know that you value their time too by assigning their calls auto-magically to their account manager once they call your company number.

Set Relationships By Time

Control how long you want this preference to last. For a say, a week or forever. Implement alternative routing conditions in case their account manager wasn’t available.

check out these features

Call Forwarding

Never miss a call by forwarding your incoming calls when you are unavailable.

Call Whispering

Drop in on live calls between the customer and agent and coach your agent in real time on the call.

Unlimited Call Recordings

No limits, record as many calls as you want.

From Customer to Cloud: Everything you need to make Customer Experience smarter.

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