Your Contact
Center,
Evolved for the AI Era!
Contact
Center,
AI Era!
An Arabic-first AI agent integrated into the region’s leading customer service software. Be available 24/7, minimize wait times, and transition smoothly to human agents when needed.
Awards & reviews
#First!
The First Arabic AI Agent
Built for MENA. Trained in Arabic. Ready for your customers.
Understands Different Arabic Dialects
Automates More Than 50% of Conversations
Handles Mixed-Language Queries
Offers Smart Escalation to Human Agents
Handles Interruptions Like a Pro
Maintains Accurate and Consistent Responses
Supercharge your call center
Boost Efficiency with AI
Optimize operations and enhance service quality with intelligent features, from accurate AI Agent conversations and proprietary ASR transcriptions to smart call summaries and sentiment analysis that truly understand your customers.
Make Data-Driven Decisions
Track performance in real time, designed for call centers that need smart, scalable and dynamic dashboards and custom reports.
Local numbers, anywhere
Establish a local presence in hundreds of cities worldwide, no infrastructure, no hassle. We make global expansion feel local.
Smarter Call Routing
Design and customize your IVR to direct calls where they matter most.
Benchmark results that prove it
Setting the Standard for Arabic ASR
Our speech recognition model outperforms global players in Arabic accuracy
99.1%
Meta
99.1% picked Maqsam over Meta
97.2%
97.2% picked Maqsam over Google
95.7%
Microsoft
95.7% picked Maqsam over Microsoft
We've got your back!
Connect & Conquer with APIs
Got your own in-house built software? Don't worry, we've got you covered. Our API suite allows for flawless integrations.
Everything you need to know about Maqsam
What is Maqsam?
The first Arabic-native AI agent integrated into the region’s leading customer service software. Maqsam is where Arabia’s most loved businesses turn customer service into a delight, with solutions that are simple to use and ready to scale. We built this platform, rich with culturally intelligent features and powered with a natively Arabic AI agent, to help our clients connect, listen, and deliver exceptional service, one conversation at a time.
What differentiates Maqsam?
Maqsam stands out with its Arabic-first AI and technology, built on an in-house LLM trained on millions of real conversations, mastering Arabic in all its dialects and cultural nuances more accurately than generic solutions. It combines cloud call center infrastructure with AI automation, allowing businesses to scale operations, reduce costs, and deliver truly intelligent, natural customer interactions. All through a unified, easy-to-use platform.
How can I sign up for Maqsam?
You can sign up for Maqsam through submitting your information on our contact form. Try Maqsam free for 7 days, once you qualify.
Are there any setup fees?
No.
What is a call center software? And why should you adopt it?
Call center software is a platform that helps businesses manage customer communications across phone, chat, and other channels in one place. Adopting call center software helps you deliver faster, more organized customer experiences while boosting team productivity through AI, automation, and smart routing. All without the need for complex infrastructure. And with real-time analytics built in, you always know what's working. Modern cloud-based solutions like Maqsam also eliminate the need for on-premise hardware, making them more flexible and cost-effective.
Don't think twice
